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Conflict is an inevitable and pervasive aspect of our lives, occuring between individuals, in families and communities, in businesses and between nations. Resolving Conflict draws on the latest developments in research and practice and explores a wide range of human conflict situations. Offering basic principles and creative problem-solving strategies and now even more practical in its fourth edition, Resolving Conflict uses case studies, questions, examples and checklists to help readers develop an informed, critical and reflective approach to dispute resolution.
Readership: Undergraduate students studying alternative dispute resolution, conflict resolution, conflict management, mediation and negotiation as part of their law, legal studies and business degrees.
1: Conflict and Its Resolution 2: Communication and Conflict Resolution 3: Investigation for Dispute Resolution 4: Dispute-resolving Interviewing 5: Analysing Conflict 6: Evaluation for Dispute Resolution 7: Planning and Preparation for Resolution 8: Collaborative Processes 9: Facilitative Processes including Mediation 10: Determinative Processes including Arbitration 11: The Conflict-resolution Process 13: Practical Conflict-resolution Skills 14: Specific Types and Areas of Conflict 15: Conflict Resolution, the Law, and Ethics 16: Making Conflict Resolution Work 17: An Example of Analysis and Planning
