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Management Consultancy
Boundaries and Knowledge in Action
Andrew Sturdy, Karen Handley, Timothy Clark, and Robin Fincham
224 pages
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234x156mm
978-0-19-921264-4
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Hardback
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26 March 2009
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- Challenges assumptions about the role of management consultancy in the spread of management knowledge and organizational change
- Presents data from 'fly-on-the-wall' study of management consultants and clients working together in consulting projects
- Case studies include a US-based strategy firm and a multinational client; the public and private sectors; a sole practitioner consultant, and IT implementation in financial services.
- The authors include some of the leading researchers on management consultancy as well as a former management consultant and current expert in management learning
Management consultants are typically seen as key mediators in the flow of management ideas. And yet little is known about exactly what happens when they work together with clients, behind closed doors in consulting projects. Do they really innovate or simply legitimate existing knowledge? This book presents research from a three year long 'fly-on-the-wall study' of consulting projects and challenges our taken for granted view of consultancy.
It draws on and integrates theories of knowledge and social boundaries to reveal a picture of
complex and shifting insider-outsider relationships. Here, the outsider or expert status of consultants in relation to their clients cannot be assumed in their day-to-day project interactions. Different actors, roles, and types of knowledge are involved in an interactive and dynamic process where various boundaries are constructed, reinforced, negotiated and transformed. The chapters selectively explore these dynamics, revealing the importance of boundary complexity, the role of humour and challenge in often tense relationships, and the importance of shared knowledge domains such as sector knowledge.
This in-depth analysis of inter-organizational project teams also covers a wide range of consultancy contexts, drawing on cases studies which include:
* a US-based strategy firm and a multinational client, * the public and private sectors, * a sole practitioner consultant, * IT implementation in financial services.
The book is important for all those with an interest in management consultancy, project working and management knowledge as well as in innovation/change, inter-organisational relations, boundaries and professional services. The authors include some of the leading research experts on management consultancy as well as a former management consultant and current expert in management learning.Readership: Acadmics, researchers, and advanced students of Management Consultancy, Knowledge
Management, and Organizational Behaviour and Learning; Management consultants and practitioners.
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Andrew Sturdy, Professor of Organizational Behaviour, Warwick Business School, University of Warwick, Karen Handley, Senior Lecturer in HRM and Organisational Behaviour, Oxford Brookes University Business School, Timothy Clark, Professor of Organizational Behaviour, Durham Business School, University of Durham, and Robin Fincham, Professor of Organizational Behaviour, Department of Management and Organization, University of Stirling
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1: Consultancy, Knowledge, and Boundaries
2: Boundaries and Knowledge Flow
3: The Case Studies
4: Re-thinking Potentials for Knowledge Flow
5: Outside Expertise and 'Sector Knowledge'
6: Challenge - Testing Boundaries
7: Humour and Boundary Tensions
8: Conclusion - Beyond Boundaries and Projects
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The specification in this catalogue, including without limitation price, format, extent, number of illustrations, and month of publication, was as accurate as possible at the time the catalogue was compiled. Occasionally, due to the nature of some contractual restrictions, we are unable to ship a specific product to a particular territory. Jacket images are provisional and liable to change before publication.
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