The Labyrinths of Information

• Fresh view on information technology implementation and management in organizations proposed in a series of essays
• Focus on human behaviour as the new determinant of IT strategy
• Phenomenological approach to important issues of action, information, and communication
• Key issues covered include strategy, systems development, organization design, managerial decision making, and ICT infrastructure

Readership: Graduate and postgraduate students of Information Technology and Organization/Management Studies; MBA students; Consultants, researchers, and practitioners interested in a more creative view of IT management.

Claudio Ciborra, Chair Professor of Information Systems, London School of Economics and Political Science

"A unique and penetrating look at the ways that the ideal clashes with the real yielding a steady stream of innovations or disasters. Ciborra brings his rich understanding of bricolage and phenomenology to the fore in providing fresh insights about organizations and the building and use of complex information systems. Highly recommended." - John Seely Brown, former director Xerox PARC; co-author of The Social Life of Information

"Claudio Ciborra has a more detailed, nuanced, and sophisticated understanding of the dynamics associated with information technology in today's organizations than any scholar working in the field today. His work is grounded in ultra realism, but his observations are interpreted through classical schema that provide immense illumination. The effect is a series of highly literate jewel-like essays that are intellectually fascinating but could also change the life of any practitioner who bothered to read and ponder." - Shoshana Zuboff, Charles Edward Wilson Professor of Business Administration, Harvard Business School; Author of In the Age of the Smart Machine

"This is a book about how the untidy persists within hi-tech solutions, and about how human improvisation is dynamically related to technical systems. Claudio Ciborra provides us with a compelling analysis that marries an "anthropology of uncertainty" to the understanding of information systems. This brilliant book is a tour de force that propels information systems into the heart of the social sciences." - Henrietta L. Moore, Professor of Social Anthropology, LSE

"Knowledge management is not about shopping around for state-of-the-art IT. It is about human beings with differing viewpoints. Ciborra's book . . . elaborately explains this, and also how we should change our perspectives and attitudes towards information and knowledge in this new century. An excellent book." - Professor Ikujiro Nonaka, Dean of the Graduate School of Knowledge Science, JAIST; Author of The Knowledge-Creating Company

"Information systems are just the entry point for Claudio Ciborra to take us on a ride through the myths of order and rationality that permeate management practice and dominate our espoused mode of existence. Using powerful metaphors and taking a real and messy world - as opposed to an idealised one - as a starting point, he draws the contours of a higher-level road map. This book is deeply threatening and disturbing in laying bare so many erroneous assumptions and practices, but it ultimately brings a hopeful message. . . . a must for the next generation of leaders." - Professor Richard Normann, founder of SMG and author of Reframing Business

"Ciborra invites us to see through the systems, methods, and boxes of standard organization lore into the buzzing, emotional, and political improvisation in today´s networked organizations. He does so to help us make sense of the current uses of information technology. The book is both theoretically more interesting and more practical than most writing on the subject. Ciborra is refreshing, original and great fun to read." - Bo Dahlbom, Director of the Swedish Research Institute for Information Technology

"Reading Ciborra gives, even to person who has been in this Industry for many years, a new vision of Information Technology and its impact on organizations and on every human being." - Elserino Piol, CEO, Pino Venture Capital (Former Vice-Chairman of Olivetti)

1: Invitation
2: Krisis - judging methods
3: Bricolage - improvisation, hacking, patching
4: Gestell - the power of infrastructures
5: Dérive - drift and deviation
6: Xenia - hosting an innovation
7: Shih - architecture and action
8: Kairos (and Affectio) - seizing the opportunity (and moods and mental states)
Methodological Appendix (Odos) - my chosen road