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Agents of Change
Crossing the Post-Industrial Divide
Charles Heckscher, Michael Maccoby, Rafael Ramirez, and Pierre-Eric Tixier
248 pages
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numerous figures and tables
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234x156mm
978-0-19-926175-8
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Paperback
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20 March 2003
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This item is printed to order. Items which are printed to order are normally despatched and charged within 5-10 days.
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- Based on long-term interventions in four large public monopolies struggling to adapt to market competition
- Combines detailed insider knowledge with rigorous analysis
- Includes case study material from AT&T, Lucent, Electricité de France, and the Italian Railways
- Describes both techniques of change and an overall conceptual framework
This book focuses on the transition faced by business organizations and their stakeholders as they move from protected markets to open competition, and it explores how these changes can be facilitated by outside interveners/agents. The four authors - two from Europe and two from the United States - have worked separately as consultants with leaders of many companies and unions facing these challenges including AT&T, Lucent, Electricite de France, and the Italian State Railways (Ferrovie dello Stato).
The reader is thus afforded an unusual insight into the process of change in a large organization - not only close up
accounts of what happened, but understanding of the relationship between the researcher/consultant and different groups within the organization - senior managers, HR people, unions, and ordinary employees.
The book draws lessons from these cases and experiences on a number of different levels: lessons about the methods of intervention in large organizations; about the nature of the organizational transitions as business faces increased competition; about the pressures this places on unions and other stakeholder groups; about the differences between the US and European context; and about possible models for advancing the change process in the future.
The analysis finally focuses on the larger set of forces driving all these cases: the
transition to a global post-industrial economy. The experience of change in these corporations, from this perspective, illuminates the dynamics of transition between neo-corporatist stakeholder relations and a more pluralist and decentralized system emerging throughout the industrialized world.
This unusual book - by a team of highly experienced researchers/consultants - will be of interest to a broad readership of academics, students, consultants, HR professionals interested in the process and management and change, and contemporary trends in modern societies.
Readership: Scholars and graduate students in management, HRM and organization studies; Consultants, managers, trade
unionists, and public-policy makers.
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Charles Heckscher, School of Management and Labor Relations, Rutgers University, Michael Maccoby, President, The Maccoby Group, Rafael Ramirez, Department of Management and Human Resources, HEC-Paris, France, and Pierre-Eric Tixier, Institut d'Etudes Politiques, Paris
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"In Agents of Change is to be found an authentically successful attempt to give life to the study of human organization." - The Innovation Journal "The authors, unlike so many in the field of future forecasting, do an admirable job of setting out their meta-narrative and offering a persuasive case for their views." - The Innovation Journal
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Part I: Introduction
1: Introduction
2: Overview of the Cases
Part II: Cases
3: AT&T: Cooperation Is Not Enough
4: Ferrovie dello Stato [the Italian State Railways]: A Vision Without Agreement
5: Lucent: Towards Strategic Engagement
6: Electricité de France: Moving Towards the National Policy Level
Part III: The Intervention Approach
7: A 'Full Engagement' Approach to Intervention
8: Techniques and Methods
9: The Consultant Role: Transference and Counter-Transference
Part IV: The Emerging Stakeholder Regime
10: Assessing the Interventions: Achievements and Limitations
11: The Current Impasse
12: Towards Post-Industrial Relations
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The specification in this catalogue, including without limitation price, format, extent, number of illustrations, and month of publication, was as accurate as possible at the time the catalogue was compiled. Occasionally, due to the nature of some contractual restrictions, we are unable to ship a specific product to a particular territory. Jacket images are provisional and liable to change before publication.
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